Política de envío
1. Introduction
Welcome to MugsBee! We appreciate your interest in our products and services. This shipping policy outlines the details of our shipping procedures, delivery times, costs, and related information. By making a purchase from our website or through any other sales channel, you agree to adhere to this shipping policy.
2. Order Processing Time
2.1. Upon receiving your order, we will process it within 1-2 business days, excluding weekends and holidays. The processing time may vary during peak seasons or promotional periods.
2.2. If there are any delays or issues with your order, we will notify you promptly via the contact information provided during the checkout process.
3. Shipping Methods
3.1. We offer various shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process. The methods may include standard shipping, expedited shipping, and international shipping.
3.2. The shipping method you choose will determine the estimated delivery time and cost associated with your order.
4. Shipping Costs
4.1. Shipping costs are calculated based on the destination, shipping method selected, package weight, and dimensions. The applicable shipping charges will be displayed during the checkout process.
4.2. From time to time, we may offer free shipping promotions. Such promotions will be subject to specific terms and conditions that will be clearly communicated during the promotional period.
5. Estimated Delivery Time
5.1. The estimated delivery time will depend on the shipping method chosen and the destination address.
5.2. Standard Shipping: Delivery within 6 to 10 business days.
5.3. Expedited Shipping: Delivery within 5 to 8 business days.
5.4. International Shipping: Delivery within 10 to 14 business days, depending on the destination.
5.5. Please note that delivery times are estimates and not guaranteed. Unforeseen circumstances, weather conditions, customs processing, and other factors may affect delivery times.
6. Tracking Your Order
6.1. Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package.
6.2. If you have an account with us, you can also log in to your account to view the order status and tracking information.
7. International Shipping
7.1. For international shipments, please be aware that customs duties, taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the recipient, and we recommend checking with local customs authorities for more information.
7.2. We comply with all customs regulations and will accurately declare the value of the shipment as required.
8. Undeliverable Packages
8.1. In the event that a package is deemed undeliverable due to incorrect shipping information provided by the customer or any other reason, we will attempt to contact you to resolve the issue.
8.2. If we are unable to reach you or resolve the issue, the package may be returned to us. In such cases, a refund may be issued for the product's purchase price, excluding any shipping charges.
9. Damaged or Lost Packages
9.1. We take utmost care in packaging your order to ensure safe delivery. However, if your package arrives damaged or is lost in transit, please contact our customer support team within 30 days of receiving your order.
9.2. Our team will assist you in filing a claim with the shipping carrier and help resolve the issue promptly.
10. Changes to Shipping Policy
10.1. We reserve the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
10.2. Please review this policy periodically to stay informed about our shipping practices.
For any questions or concerns regarding our shipping policy, feel free to contact our customer support team at info.mugsbee@gmail.com or 1-216-905-5837.
Last updated: 07/21/2023
[MugsBee] [PO Box 44544, Brooklyn, OH, 44144] [https://mugsbee.com/]